Meadows Ryan Solicitors Ltd Complaints Policy

Meadows Ryan Solicitors Ltd is committed to high quality legal advice and client care.

We have a procedure in place which details how we handle Complaints; if you are unhappy about any aspect of the service you have received or about the bill, please contact us as described below.

If you are not satisfied with our handling of your Complaint you can ask the Legal Ombudsman (address PO Box 6806, Wolverhampton, WV1 9WJ website www.legalombudsman.org.uk, telephone 0300 555 0333) to consider the Complaint. Normally, you will need to bring a Complaint to the Legal Ombudsman within six months of receiving a final written response from us about your Complaint.

Our Complaints Procedure

If you have a Complaint, please contact us with the details. This can be done by letter, fax or email. If you want to complain by telephone it is also helpful if you put details of your Complaint in writing. This should be addressed directly to Piers Meadows, our Managing Partner (and Client Care Partner) in the first instance.  In addition to being contactable by post to our office and by telephone on 01932 852 057, he can be reached by email at piersmeadows@meadowsryan.com.

What will happen next?

1    We will send you a letter or email acknowledging your Complaint and we may request further details from you. We will also let you know the name of the person who will be dealing with your Complaint if Piers Meadows is unavailable.  You can expect to receive our letter or email confirmation within five working days of us receiving your Complaint.

2     We will record your Complaint in our central register and open a separate file for your Complaint.

3     This will normally involve the following steps.

  • Piers Meadows or another partner will then start to investigate your Complaint.

  • The partner in charge of the review will obtain the relevant file.

  • He will ask the member of staff who acted for you to report to him.

  • He will then contact you, with a response.

  • Normally we are able to complete all the steps in paragraph 3 above within a period of 15 working days from the date on which we receive your Complaint.

  • If for any reason it turns out as a result of the investigation or enquiries that it will not be possible to provide a full response within the 15 working day period, the person handling the Complaint will notify the complainant as soon as that becomes apparent and in any event within that 15 working day period.

4    If the reply (and the proposed action if any) is not satisfactory to you the relevant partner will then invite you to a meeting to discuss and hopefully resolve your Complaint.  S/he will do this within five working days.

5    If you are not satisfied with our handling of your Complaint you can ask the Legal Ombudsman (address PO Box 6808, Wolverhampton, WV1 9WJ, website www.legalombudsman.org.uk, telephone 0300 555 0333) to consider the Complaint. Normally, you will need to bring a Complaint to the Legal Ombudsman within six months of receiving a final written response from us about your Complaint.